RETURNS

Returns must be requested within 14 days of delivery. To initiate your return request, please contact us at hi@thesourcemode.com. Once your return request has been approved, you will be sent an email with instructions on how to return your items.

We aim to process returns within 2 business days of receiving your return parcel. Please note that delays in processing timeframes may occur during collection launches and sale periods. 

Return shipping and any return duties are at the cost of the customer. Our warehouse and head office are located in Australia, and return fees will vary based on your location. To ensure safe delivery of your return you may want to include tracking and insurance, and please note we are not responsible for parcels lost or damaged in transit. 
Please ensure your full name and order number are included on the outside of your returning parcel. Restocking fees apply for refunds.

International Returns 

Many countries have provisions that if imported goods are returned in the same (unaltered) condition with the same ownership, then some or all import duties and taxes may be refundable or exempt. The Source Mode is not responsible for any import charges that arise from returns. To help your return parcel pass through customs and duties, please include a note as below on your returning label;