Returns

We hope you love your purchase. If for any reason you're not completely satisfied, return requests must be submitted within 14 days of your order being marked as delivered.

To initiate a return, please contact us at hi@thesourcemode.com. Once your return request has been reviewed and deemed eligible under our Returns Policy, you will receive instructions on how to return your item(s).

Sale items are final sale and cannot be returned or refunded.

Approved returns must be shipped within 7 days of receiving your return instructions.

Return Conditions

To be eligible for a return, items must be:

• Unworn, unwashed and unused.

• In their original condition with all original tags attached.

• Returned in their original packaging.

Returns that do not meet these conditions may be declined and returned to the sender.

Processing Your Return

We aim to process returns within 2 business days of receiving your return parcel. Please note that processing times may be extended during collection launches, promotional periods and public holidays.

Once your return has been processed, you will receive a confirmation email.

Return Shipping

Return shipping costs, duties and any associated customs charges are the responsibility of the customer.

As our warehouse and head office are located in Australia, return shipping costs will vary depending on your location.

We recommend using a tracked shipping service and purchasing shipping insurance where possible, as The Source Mode is not responsible for return parcels that are lost, delayed or damaged in transit.

Please ensure your full name and order number are clearly included with your return.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

A restocking fee may apply where stated or where significant processing costs have been incurred.

International Returns

International customers are responsible for all return shipping costs, duties and taxes associated with returning an order.

Any duties, taxes or customs charges paid at checkout or upon import are non-refundable by The Source Mode. Customers should contact their local customs authority regarding any potential duty or tax refunds.

To assist with customs clearance, please declare your return as:

For standard returns:
Returned Goods / Return for Refund

For faulty items:
Return for Warranty / Repair

Australian Consumer Law

Nothing in this Returns Policy excludes or limits your rights under the Australian Consumer Law. If your item is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund in accordance with your rights under Australian Consumer Law.