Once your order has been dispatched, or is ready for local pickup, you will receive a confirmation email with the relevant tracking or collection information.

 

Processing Times

Orders are typically dispatched within 1–3 business days. During collection launches, promotions and public holidays, processing times may be slightly longer.

 

Local Pickup

Local pickup is available from Currumbin Waters, QLD and can be selected at checkout.

Once your order is ready to collect, you will receive a confirmation email with the pickup details and instructions.

Please wait until you have received your ready for pickup confirmation before arriving to collect your order.

Local pickup orders are generally ready within 1–2 business days.

 

Estimated Delivery Times

Australia (Australia Post)

• Express Post: 1–4 business days

• Standard Post: 2–8 business days

International (Australia Post)

• Standard International: Estimated delivery timeframes vary by destination.

• Express International: Available for selected destinations at checkout.

Typical standard delivery estimates:

• New Zealand: 3–7 business days

• United States & Canada: 5–10 business days

• United Kingdom & Europe: 6–12 business days

• Rest of the World: 6–15 business days

Please note that delivery timeframes are estimates only and may vary depending on customs clearance, local postal services, peak shipping periods and the shipping service selected at checkout.

 

International Shipping, Duties & Taxes

International orders may be subject to import duties, taxes and customs fees imposed by the destination country. Where applicable, these charges are calculated at checkout through our shipping partner, Zonos.

If duties and taxes are not collected at checkout, they may be payable upon arrival in your destination country.

The Source Mode is not responsible for any customs charges, import duties or taxes imposed by your local customs authority.

If an international order is refused or returned due to unpaid duties, taxes, customs charges or an incorrect delivery address, the original shipping costs and any return shipping fees incurred will be deducted from your refund.

 

Returned Shipments

If an international parcel is returned to us because delivery could not be completed, the recipient could not be contacted, or the parcel was refused, any return shipping fees charged by the carrier will be deducted from your refund before it is processed.

 

Need Help?

If you have any questions regarding your order, shipping or local pickup, please contact us at hi@thesourcemode.com.

Our customer support team is available Monday to Friday and aims to respond to all enquiries within 2–3 business days.